Terms of service

These Terms of Service govern your use of the Kalen website and your purchase of fragrances, decants, discovery sets, and related products. By using this store or placing an order, you agree to these terms and our Privacy, Shipping, and Return and Refund Policies.

Store use

You may use this store only for lawful, personal purposes. Information you provide at checkout must be accurate and current. You are responsible for protecting your account credentials.

Products and fragrance information

We aim to describe every product accurately. Packaging, batches, and the appearance of products may vary. Fragrance perception and performance differ by person, skin, environment, and application; descriptions and recommendations are informational and do not guarantee a particular experience.

Orders, pricing, and availability

All orders are subject to availability and acceptance. Prices, offers, and product details may change without notice. We may correct errors, limit quantities, or cancel and refund an order when a product is unavailable, information is inaccurate, or fraud is suspected.

Payments

You confirm that you are authorised to use the payment method submitted. Applicable taxes, shipping charges, and cash-on-delivery fees are displayed during checkout where relevant.

Shipping, cancellations, and refunds

Delivery dates are estimates and may be affected by the courier or events outside our control. Cancellations, replacements, and refunds are handled according to our published Shipping Policy and Return and Refund Policy.

Intellectual property

Store content, branding, photography, graphics, and text belong to Kalen or their respective rights holders and may not be copied, resold, or commercially reused without permission.

Third-party services

The store may use services provided by Shopify, payment processors, delivery partners, analytics providers, and other third parties. Their services may be governed by their own terms and privacy policies.

Liability

To the extent permitted by applicable law, Kalen is not responsible for indirect or consequential losses arising from use of the store or products. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Changes and governing law

We may update these terms by publishing a revised version on this page. These terms are governed by the laws applicable where Kalen operates, subject to mandatory consumer protections.

Contact

Questions about these terms can be submitted through our Contact Us page.